AI does the groundwork. Your team makes the call.
AI reads the request, finds the answer in your own content and prepares the next step — and shows where it came from. You decide where it may answer on its own and where a person reviews it first.
- A customer asksIn a live chat, to the website bot, or in a ticket.
- AI finds the answerFrom your knowledge base articles, with the source shown.
- Your team reviewsAn agent edits, sends or discards the suggestion.
- The outcome stays visibleThe reply, note or run result stays on the chat, ticket or run history.
An illustration. Which steps apply depends on the product, as the table below shows.
Where AI is used, product by product
Only features that have shipped are listed, each with its release state.
- Available
- In the product today, for workspaces that use the product and have set up AI.
- Preview
- Built, and switched on for selected workspaces while we check it in real use. Ask us about access.
| Product | Customer task | What AI does | Status | Try it |
|---|---|---|---|---|
| Ziqme AI | A visitor asks a question on your website, at any hour | Answers from your knowledge base, shows the source article as a card, and hands the chat to a person when it cannot help. | Available | Visit Ziqme AI |
| Ziqme Helpdesk | A new ticket arrives | Adds a suggested answer from your knowledge base as an internal note, citing the article, for an agent to review and send. | Available | Visit Ziqme Helpdesk |
| Ziqme Chat | An agent is answering a live chat | Suggests a reply from your knowledge base with its source. The agent edits it and decides whether to send it. | Available | Visit Ziqme Chat |
| Ziqme Knowledge | Your team needs an answer, or a new help article | Answers questions from your published articles with their sources, and turns selected articles into a draft that is saved only as a draft, for review. | Available | Visit Ziqme Knowledge |
| Ziqme Flow | Repetitive work needs doing across your tools | Runs AI agents with only the tools you allow. An agent can stop to ask a question or wait for approval, and a run can be cancelled. | Available | Visit Ziqme Flow |
| Ziqme AI | You want to know how well AI is answering | Reports how often AI answered, how often that resolved the question, and which topics your content is missing. | Available | Visit Ziqme AI |
| AI Platform (all products) | Admins decide how AI is used | Choose the AI provider, which connected systems and capabilities AI may use and who may use them; try it in a playground and review the activity. | Available | How AI data is handled |
| Ziqme Helpdesk | An agent opens a long ticket | Writes a summary of the ticket and its public messages, and an editable reply draft. Nothing is sent until the agent sends it. | Preview | Visit Ziqme Helpdesk |
| Ziqme Flow | Someone is waiting on an agent run | Shows the steps of a run as they happen, including a pause for approval, instead of only the final status. | Preview | Visit Ziqme Flow |
AI features stay off until your workspace sets up an AI provider. Suggested replies in Ziqme Chat also need Ziqme AI and Ziqme Knowledge. Features still in development are not listed until they release.
Built to be checked, not just trusted
The same rules apply in every product.
Answers come from your content
Answers draw on your knowledge base and say which article they used, so anyone can check them.
People stay in charge
Suggestions are drafts. Agents edit, send or discard them, and agent runs can stop for approval.
Off until you turn it on
AI runs only after your workspace sets up an AI provider. Leave it off and no conversation content goes to a model provider.
See an agent run step by step
A recorded run with sample data. Every step, tool and proposed change is shown before anything is applied.
Try it with your own content
Start a free trial, add your help articles and see which suggestions help your team.
You will find no speed or accuracy figures here: we publish numbers only after we have measured them.